Terms of Service — RAW Integrations

1. Services

RAW Integrations provides AI-powered lead conversion systems including missed call text-back automation, AI SMS conversation bots, appointment booking automation, reminder sequences, reactivation campaigns, and related services (collectively, the "Services").

The specific deliverables, scope, and timeline for your engagement will be described in a separate Scope of Work ("SOW") document provided prior to or at the time of purchase.

2. Payment Terms

2.1 Setup Fees

All setup fees are due in full before work begins and are NON-REFUNDABLE once work has commenced. Setup fees cover the buildout, configuration, and launch of your system.

2.2 Monthly Retainer

Monthly retainer fees are billed in advance on the same date each month. Your subscription auto-renews monthly unless cancelled in accordance with Section 5 below.

2.3 Annual Plans

Annual plans are billed upfront in full and are non-refundable after 14 days from the start date.

2.4 Failed Payments

If a payment fails, we will attempt to retry up to 3 times over 7 days. If payment is not received within 7 days of the due date, we reserve the right to suspend access to your system until payment is made. Accounts more than 30 days past due may be terminated without further notice.

2.5 Late Fees

Balances unpaid after 14 days are subject to a 1.5% monthly late fee on the outstanding balance.

3. Scope of Work and Changes

Services will be delivered as outlined in the applicable Scope of Work. Any requests outside the agreed scope constitute "Additional Work" and will be quoted separately before execution. RAW Integrations is not obligated to perform work outside the agreed SOW without a written change order and additional payment.

4. Intellectual Property

4.1 RAW Integrations retains ownership of all proprietary systems, frameworks, templates, workflows, and methodologies developed by RAW Integrations, including any pre-built components used in delivering your Services.

4.2 Upon full payment of all amounts owed, you receive a non-exclusive license to use the configured system within the GoHighLevel platform sub-account provided to you.

4.3 Upon termination, your license to use RAW Integrations' proprietary workflows and automation templates is revoked. Your contact data and conversation history remain yours and will be exported to you upon request within 30 days of termination.

5. Cancellation and Termination

5.1 By You

You may cancel your monthly subscription at any time by providing written notice to hello@rawintegrations.com at least 7 days before your next billing date. No partial-month refunds are provided.

5.2 By RAW Integrations

We may terminate your account for: (a) non-payment, (b) violation of these Terms, (c) abusive or unlawful use of the Services, or (d) conduct harmful to our platform or other clients. In cases of non-payment or policy violation, termination may occur without refund.

5.3 Effect of Termination

Upon termination, your system access will be deactivated. You will have 30 days to request an export of your contact data.

6. No Guarantee of Results

RAW Integrations provides technology and automation tools to improve lead response and booking rates. WE DO NOT GUARANTEE SPECIFIC RESULTS, revenue outcomes, lead volumes, conversion rates, or business growth. Results depend on factors outside our control including your market, offer, lead quality, and team follow-through.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAW INTEGRATIONS' TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO RAW INTEGRATIONS IN THE 3 MONTHS PRECEDING THE CLAIM.

IN NO EVENT SHALL RAW INTEGRATIONS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8. Third-Party Platforms

Our Services are built on third-party platforms including GoHighLevel, Twilio/LC Phone, and Google. We are not responsible for outages, changes, or disruptions caused by these platforms. Downtime or feature changes by third-party providers do not entitle you to refunds or credits.

9. Healthcare and HIPAA Disclaimer

RAW Integrations is a marketing technology provider, NOT a healthcare provider or HIPAA Business Associate. Our Services are designed for lead generation and appointment scheduling only. You are solely responsible for your own HIPAA compliance, patient data handling, and regulatory obligations as a healthcare business.

Do not input Protected Health Information (PHI) into any RAW Integrations system or GoHighLevel sub-account without your own HIPAA compliance infrastructure in place.

10. SMS and Communications Compliance

You are solely responsible for ensuring your use of our SMS and email automation tools complies with applicable laws including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and A2P 10DLC requirements. RAW Integrations is not liable for fines, penalties, or claims resulting from your non-compliant use of communication tools.

11. Indemnification

You agree to indemnify, defend, and hold harmless RAW Integrations, its owners, employees, and contractors from any claims, losses, damages, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the Services, (b) your violation of these Terms, (c) your violation of any applicable law, or (d) any claim by a third party related to your business.

12. Acceptable Use

You agree not to use our Services to:

• Send spam, unsolicited bulk messages, or illegal content
• Harass, threaten, or deceive recipients
• Violate any applicable federal, state, or local law
• Infringe on any third party's intellectual property rights

RAW Integrations reserves the right to immediately suspend any account engaging in prohibited activity without refund.

13. Confidentiality

Each party agrees to keep confidential any non-public information shared by the other party in connection with the Services. This obligation survives termination of the engagement for 2 years.

RAW Integrations may reference your business as a client for portfolio and case study purposes unless you provide written objection within 30 days of service commencement.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of Arkansas, without regard to conflict of law principles.

Any dispute arising from these Terms will first be attempted to be resolved through good-faith negotiation. If unresolved after 30 days, disputes will be submitted to binding arbitration in Fayetteville, Arkansas under the rules of the American Arbitration Association. Class action claims are expressly waived.

15. Modifications to Terms

We reserve the right to update these Terms at any time. Updated Terms will be posted on this page with a revised "Last Updated" date. Continued use of our Services after changes constitutes acceptance.

16. Entire Agreement

These Terms, together with any applicable Scope of Work, constitute the entire agreement between you and RAW Integrations and supersede all prior agreements or understandings.

Contact

RAW Integrations
Fayetteville, AR 72701
hello@rawintegrations.com
raw-integrations.com