Privacy Policy — RAW Integrations

1. Information We Collect

We collect the following categories of personal information:

• Contact Information: name, email address, phone number, business name, and website URL when submitted through our forms, booking calendar, or chat widget.
• Usage Data: IP address, browser type, pages visited, time on page, and referral source, collected automatically via analytics tools.
• Communication Data: records of SMS and email communications you have with us.
• Tracking Data: UTM parameters (utm_source, utm_medium, utm_campaign) to understand how you found us.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule consultations
• Send appointment confirmations and reminders
• Send follow-up communications about our services
• Improve our website and marketing effectiveness
• Comply with legal obligations

3. SMS / Text Messaging Consent

By providing your phone number and submitting any form on this website, you expressly consent to receive text messages from RAW Integrations at the number provided, including automated messages sent using an automated dialing system.

Messages may include: appointment confirmations, reminders, follow-up communications, and information about our services.

Message frequency varies. Message and data rates may apply.

To opt out at any time, reply STOP to any message. To get help, reply HELP or contact hello@rawintegrations.com.

No mobile opt-in information or phone numbers collected for SMS purposes will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Email Communications

By submitting your email address, you agree to receive service-related communications from RAW Integrations. You may unsubscribe at any time by clicking the unsubscribe link in any email or by emailing hello@rawintegrations.com.

In accordance with the CAN-SPAM Act, all commercial emails will include our physical mailing address and a clear opt-out mechanism.

5. Cookies and Tracking Technologies

Our website uses the following tracking technologies:

• Google Analytics 4 (GA4): Collects anonymous usage data including pages visited, session duration, and traffic sources. See Google's Privacy Policy at policies.google.com/privacy.
• Meta Pixel: Allows us to measure the effectiveness of advertising on Meta platforms (Facebook/Instagram) by tracking actions taken on our website. See Meta's Data Policy at facebook.com/policy.
• Cookies: Small files stored on your device to remember preferences and improve user experience.

You may disable cookies through your browser settings. Disabling cookies may affect website functionality.

6. Third-Party Service Providers

We share your information only with trusted service providers who assist us in operating our business:

• GoHighLevel: Our CRM platform for managing contacts, automations, and communications. (gohighlevel.com)
• LC Phone / Twilio: SMS and phone communication infrastructure. (twilio.com)
• Google: Calendar, Meet, and Analytics. (google.com)
• Stripe: Payment processing (when applicable). (stripe.com)

These providers are contractually obligated to protect your information and use it only for the purposes we specify. We do not sell your personal information.

7. Healthcare Disclaimer

RAW Integrations provides marketing automation and lead conversion technology to businesses. We are NOT a healthcare provider, medical practice, or HIPAA-covered entity. We do not collect, store, or process Protected Health Information (PHI) as defined by HIPAA. If you are a healthcare business using our services, you are responsible for your own HIPAA compliance obligations.

8. Data Retention

We retain your personal information for up to 24 months from the date of last activity, or until you request deletion, whichever comes first. Communications data is retained for compliance and audit purposes for up to 36 months.

9. Your Rights (California Residents — CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your rights

To exercise any of these rights, email us at hello@rawintegrations.com with the subject line "Privacy Request." We will respond within 45 days.

10. Data Security

We implement reasonable technical and organizational measures to protect your information, including encrypted data transmission (HTTPS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact Us

RAW Integrations
Fayetteville, AR 72701
Email: hello@rawintegrations.com
Website: raw-integrations.com